Returns Information

Faulty or damaged products

In the unlikely event that a delivered product is faulty or damaged, we will exchange it or provide you with a full refund (once damaged or faulty goods have been returned), providing we have been notified within 7 days of being delivered to you.

To arrange for the product to be collected, e-mail enquries@specialist-building-supplies.co.uk or phone us on 0845 259 1915 with your order number and details of the product to be returned. We will arrange collection at no expense to yourself, and either provide a replacement or process a refund.

All refunds will be made to the account/person used to purchase the product, including original delivery charge.

We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange.

Products not required

You can return a product within 7 working days of receiving your order for a refund (excluding original delivery charge) providing we are advised of the proposed return.

The product must be in it's original packaging, un-opened in a re-saleable condition before a refund will be considered.

To arrange for the product to be collected, e-mail enquiries@specialist-building-supplies.co.uk or phone us on 0845 259 1915 with your order number and details of the product to be returned. We will arrange collection of the product by our nominated carrier. Please note that there will be a minimum charge payable by you of £35.00 + V.A.T. for this service. This may rise depending on your location and product type. Your refund will be processed within 30 days.

All refunds will be made to the account/person used to purchase the product.

We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange.

For Our Customers

Contact Us

Specialist Building Supplies,
15 Wellesley Road,
Tharston Industrial Estate,
Long Stratton,
Norfolk,
NR15 2PD.

Telephone: 01508-535102

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Please call or contact our sales team for a competitive quote or to place an order.

All our prices are exclusive of V.A.T.